jet win Responsible Gaming Guidelines
Enjoy the entertainment, but stay aware of your own limits. jet win believes that healthy entertainment is genuine enjoyment — and this page will help you build that safe environment for yourself.
Why responsible gaming matters
Online betting and casino gaming is a form of entertainment for many people. But it stays healthy only when players remain aware of their financial limits and how much time they spend. jet win believes every player's experience should be controlled, safe, and enjoyable — that is our goal.
Reading our Terms and Conditions will show you how seriously jet win takes players' rights and protection. Starting to play for entertainment is fine, but if gaming becomes a habit or a source of stress, that is a cause for concern.
A person does not always realise that their gaming habits have changed. Family, friends, or those close to them sometimes notice this change first. Awareness — for yourself and for your family — is therefore very important. On this page we have brought together the tools and information that will keep you safe.
Under jet win's Privacy Policy, your personal information and self-exclusion requests are handled with complete confidentiality. This information is not shared with any third party.
Tools to keep yourself safe
jet win provides players with several self-control features. Contact our live chat or email to activate them.
Set a deposit limit
Set a maximum amount that can be deposited into your account on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately.
Deposit LimitSession time limit
Set a maximum duration for each gaming session. When the time is up, the system will automatically alert you and disconnect you if needed.
Time LimitTemporary break
If you want to take a break for a few days, use the option to temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in during this time.
Cooling-Off PeriodSelf-Exclusion
If you need a long-term break, request self-exclusion. Access to your account can be blocked for 6 months, 1 year, or permanently. Once this decision takes effect, it cannot easily be reversed.
Self-ExclusionReview gaming history
View the complete history of deposits, withdrawals, and bets on your account. Understanding your own spending pattern is the first step toward responsible gaming.
Transaction HistorySet a loss limit
Set a cap on the maximum amount you are willing to lose within a given period. Once this limit is reached, the system will not allow you to continue betting.
Loss LimitRecognise the warning signs
If any of the following apply to you or someone close to you, it may be a signal to seek professional help.
Request self-exclusion
Fill out the form below to send your self-exclusion request to our support team. Our team works 24/7 and your request will be processed as quickly as possible.
After the request is sent, our support team will send a confirmation message to your email. You can also make the request directly via live chat.
Ways to get support
If you are experiencing difficulties, you do not have to face them alone. Support is available through any of the following.
jet win live chat
jet win's 24/7 live chat support is available in Bengali and English. Use live chat for immediate assistance with self-exclusion, deposit limits, or any responsible gaming matter.
Available 24/7Email support
Detailed requests or self-exclusion applications can be sent by email. Our support team responds in both Bengali and English.
[email protected]Support from family and friends
Talk to a family member or a trusted friend. Support from loved ones is often the first step toward overcoming a problem. Let them know what you are going through.
Professional advice
Speaking with a mental health specialist or counsellor makes it easier to overcome gambling addiction. Mental health services are available at various government and private hospitals in Bangladesh. Speak with a specialist and find your way to a healthier life.
Self-help support groups
You can join a support group to help break free from gaming addiction, where people facing the same challenges help one another. These groups offer non-judgmental support and a space to share experiences.
jet win's commitment
jet win believes that players' wellbeing and safety are the highest priority. Responsible gaming features were built into our platform from the design stage — they are a core part of it, not an add-on.
Our support team is trained and always ready to assist with responsible gaming matters. If concerning signs appear in a player's behaviour, our system provides the means to take the necessary action.
Remember: Gaming is for entertainment only. Do not bet to recover a loss or to repay a debt. Before each bet, ask yourself — is this for enjoyment, or for some other reason?
You will find answers to common responsible gaming questions on jet win's FAQ page. You can also read our About Us page to learn more about us and our values.
Play with a clear mindset — winning and losing are both part of the game. Do not let any outcome affect your daily life. Keep gaming within its place as entertainment and seek help if you need it.
Questions about responsible gaming
Answers to frequently asked questions are provided below.