jet win's Privacy Policy
Your personal information is of the utmost importance to us. This document explains how jet win collects, stores, uses, and protects your information.
The Purpose and Scope of This Policy
Welcome to the jet win platform. This Privacy Policy ("Policy") describes what information we collect from you, how we use it, and how we keep it safe when you use jet win's website, mobile app, or related services.
This Policy applies to all users of jet win's services — registered members, visitors, and prospective users alike. If you read our Terms and Conditions, you will see that this Privacy Policy forms an integral part of those terms.
By using our services, you are considered to have consented to the data processing practices described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.
What Information We Collect
jet win collects your information in several ways. This information falls into two main categories: what you voluntarily provide and what our systems collect automatically.
1.1 Information You Provide Directly
During account registration and management, you provide the following information:
- Full name and date of birth
- Valid email address
- Mobile number (Bangladeshi)
- Password (stored in encrypted form, never kept in readable form)
- Identity verification documents — a copy of your National ID (NID) or passport
- bKash, Nagad, Rocket, or Upay account number (for processing transactions)
- Any additional information you add to your profile
1.2 Automatically Collected Information
While you use jet win, our systems automatically record the following technical information:
- IP address and network information
- Browser type, version, and language settings
- Device type, operating system, and screen resolution
- Session duration, page visit, and click tracking data
- Game play history, betting records, and transaction logs
- Login duration and failed login attempt information
1.3 Information Received from Third Parties
In some cases we may receive information about you from trusted third-party sources — for example, from identity verification service providers or payment processors. This information is used solely to verify account authenticity and prevent fraud.
jet win collects only the information necessary to operate its services, ensure security, and meet legal obligations. Collecting unnecessary personal information is against our policy.
How We Use Your Information
jet win uses the collected information for the purposes described below. Your convenience and security are our primary consideration in every use case.
2.1 Account and Service Management
- Account creation, verification, and maintenance
- Login and identity verification (including sending OTPs)
- Processing deposit and withdrawal transactions
- Delivering gaming and betting services
- Correctly applying bonuses and promotions
- Determining personalised rewards through the VIP programme
2.2 Security and Fraud Prevention
To protect the integrity of jet win's platform, we use your information to detect suspicious activity, prevent misuse of multiple accounts, and block unauthorised access. Your account is kept secure through SSL encryption and an anti-fraud system.
2.3 Compliance with Legal Obligations
We are required to retain certain information in order to keep records of financial transactions and comply with anti-money laundering (AML) regulations. These matters are also directly related to our Responsible Gaming policy.
2.4 Communication and Support
- Providing support via live chat and email
- Sending necessary notifications related to transactions
- Informing you of important account-related updates
- Sending promotional information subject to your consent
2.5 Service Improvement
jet win continuously improves its platform by analysing users' overall experience. This analysis is always carried out in an aggregate and anonymous manner — no individual's information is used in isolation.
Data Disclosure and Third Parties
jet win does not sell, rent, or transfer your personal information to others for commercial purposes. However, in specific circumstances, limited information may be shared with trusted partners.
3.1 Service Provider Partners
We share necessary information with partners in the following categories, but only for the purpose of operating their specific services:
- Payment processors (bKash, Nagad, Rocket, Upay) — solely to confirm transactions
- Identity verification services — to complete the KYC process
- Game software providers — session information required for game operation
- Cybersecurity services — to detect and prevent fraud
Every partner operates under a strict confidentiality agreement and may use the information received only for the designated purpose.
3.2 Law Enforcement Agencies
In response to a court order, legal notice, or a valid request from a regulatory authority, jet win is obliged to provide relevant information to the concerned authority. In such cases we will endeavour to protect your privacy to the fullest extent permitted by law.
3.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be included. However, you will be duly notified before any such change takes place and this Privacy Policy will remain in effect.
Outside the circumstances described above, jet win never transfers your personal information to third-party advertisers or data brokers.
Cookies and Tracking Technologies
The jet win website and app use cookies and similar tracking technologies. These technologies help improve your browsing experience and keep the platform functioning correctly.
4.1 Types of Cookies
Essential Cookies
Indispensable for maintaining login sessions, storing security tokens, and core functionality. These cannot be disabled.
Functional Cookies
Remember your preferred language, game settings, and personal preferences so you do not have to set them again each time.
Analytics Cookies
Collect anonymous data to understand which pages users visit most, helping to improve service quality.
Security Cookies
Used to detect suspicious login attempts and protect accounts from unauthorised access.
4.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core features of jet win to stop working correctly.
Data Protection and Security Measures
jet win applies multiple layers of security technology and practices to protect your personal and financial information.
5.1 Technical Safeguards
- SSL/TLS encryption: all data transmission takes place through encrypted channels
- Password hashing: your password is never stored in plain form
- Firewall and intrusion detection systems remain active 24/7
- Regular security audits and vulnerability assessments are carried out
- Data backups are stored in secure, encrypted storage
5.2 Organisational Safeguards
Access to jet win's systems is restricted to authorised staff only. Every staff member works under a confidentiality agreement and their activities are monitored regularly.
5.3 Your Responsibilities
Alongside our technical safeguards, your role in securing your account is also important. Use a strong password, do not share your password with anyone, and if you notice any suspicious activity, inform our support team promptly.
Although jet win applies the highest standard of security measures, no method on the internet is 100% secure. Nevertheless, we are committed to following industry best practices to protect your information.
Data Retention Period
jet win retains your information for as long as necessary to provide its services. The retention period varies depending on the type and purpose of the information.
6.1 Account Information
Core profile information is retained for as long as your account remains active. Even after an account is closed, certain information may need to be kept for a defined period due to legal obligations.
6.2 Transaction Records
Complete records of financial transactions are retained for a set period for legal and audit purposes.
6.3 Contact Information
Support chat and email records are kept for a limited time to ensure quality service and for dispute resolution.
6.4 Data Deletion Request
Where there is no legal obligation, you may request the deletion of your data. See Section 7 for details.
Your Data Rights
As a jet win user, you have certain important rights over your own data. We respect these rights and are committed to helping you exercise them.
7.1 Right to Access
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time of receiving your request.
7.2 Right to Correction
If your profile contains any incorrect or outdated information, you may ask our support team to correct it. Keeping your information accurate and up to date ensures uninterrupted service.
7.3 Right to Deletion
Where there are no legal obligations or ongoing disputes, you may request deletion of your personal data. For active accounts, the account must first be closed.
7.4 Right to Object to Processing
You may object to your data being used for marketing communications or profiling. In such cases, we will apply your preference as quickly as possible.
7.5 To Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. For general questions about our services, you can visit the FAQ page.
We treat rights requests with appropriate seriousness and reserve the right to charge a processing fee for fraudulent or unreasonable requests.
Protection of Minors' Data
jet win strictly prohibits registration and use of the service by anyone under the age of 21. This platform is for adults only (21+).
If we become aware that a minor has registered by mistake, we will close that account immediately and securely delete all associated personal data. Any transactions that may have occurred will be reviewed.
If a parent or guardian suspects their child is using this platform, please notify our support team promptly. We will take the necessary steps without delay.
This service is only for persons aged 21 or above. A valid ID will be required during account verification to confirm age.
Policy Changes and Updates
jet win may revise this privacy policy from time to time — due to changes in services, adoption of new technology, or legal requirements. After each change, the "Last Updated" date at the top of the policy will be updated.
9.1 Notification of Changes
For significant changes, we will notify you by email or via an in-platform notification. For minor changes, only this page will be updated.
9.2 Continued Use After Changes
If you continue to use jet win after a policy update, you will be considered to have accepted the revised policy. If you do not agree with the changes, please inform the support team.
To learn more about jet win and understand the scope of our services, you can read About Us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.
Support Channels
For privacy-related complaints, please include "Privacy Request" in the email subject line — this will help our team identify your matter quickly.